Returns

Please have your order number written on the OUTSIDE of your package(ex: #11111), if it is missing it is subject to be returned.  Please include a detailed note of instructions whether it be for exchange (exchange item listed) or return.  Please include the order number on the note as well.  Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags still on it. Once your return is received and inspected, we will credit you a refund within 5 days. All returns are subject to a 20% restocking fee. 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@muaythaiaddict.com 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, only exchanged for a different size or another sale product of the same or lesser value. 

Exchanges

We will replace items if they are defective or damaged upon your receipt of product. We will also exchange a product if the size is wrong and you pay for the cost to ship back to us. We will pay for the cost to ship the exchanged item to you, one time only. Any exchange questions, send us an email at sales@muaythaiaddict.com 

Shipping 

To return your product, you should mail your product to: 

 

1645 Palm Beach Lakes Blvd, ste 1200, west palm beach, FL ,  33401 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. It is suggested that you use a shipping company with tracking and insurance. We cannot guarantee that we will receive your returned item.